Nikola Mrkšić says most AI startups are borrowing from the future
The voice AI revolution is here, but most companies are just 'wrappers' borrowing their future from OpenAI. Nikola Mrkšić reveals how PolyAI built a billion-conversation nervous system for giants like PG&E and Caesars by moving past clunky IVR to a Jarvis-like reality. While others gamble on outcome-based pricing, the real winners are those who own their models and integrate so deeply they become impossible to rip out.