Scaling Beyond the Horizon Most revenue leaders obsess over this month’s closing numbers, but Carles Raina, Chief Revenue Officer at ElevenLabs, operates on a different timeline. In an AI-driven market where velocity is the only real currency, Raina argues that the modern CRO must focus entirely on the revenues of tomorrow. This forward-looking stance is not just a philosophy; it is the engine that propelled ElevenLabs from a nascent startup to a powerhouse generating over $350 million in annual recurring revenue (ARR). Rethinking Customer Success as a Profit Center The traditional view of customer success as a defensive, churn-prevention department is dead. Under Raina’s strategy, this function transforms into a proactive money-generation machine. By shifting the focus from mere retention to expansion and strategic value, companies can turn existing relationships into high-yield growth assets. This approach requires a fundamental change in how teams are incentivized and how they interact with clients, moving away from support and toward high-impact business development. The Velocity of AI-First Sales The speed at which ElevenLabs has captured the market highlights a shift in buyer behavior. Raina notes that the company's product has moved faster in terms of revenue than almost anything seen in the tech sector previously. This isn't just about a hot product; it is about building a sales machine capable of keeping pace with AI's exponential growth curve. When employees are hitting their entire quarterly quotas by February, it signals a market demand that traditional, slow-moving sales structures simply cannot capture. Eliminating Bureaucratic Friction Innovation often dies in the budget approval process, but Raina challenges founders to remove these artificial barriers. He posits that if a team wants to execute a vision, budget should never be the constraint. The real question isn't about funding—it's about permission and audacity. By removing the friction that prevents teams from taking calculated risks, organizations can tackle the difficult, high-reward problems that competitors avoid.
Revolut
Companies
On The Riding Unicorns Podcast (7 mentions), guests like Carles Reina highlight Revolut as a landmark early angel investment while others reference it as the industry standard for scaling financial infrastructure.
- Apr 11, 2026
- Nov 5, 2025
- Jul 2, 2025
- Jun 4, 2025
- Jan 22, 2025
The high cost of being a tech-only middleman Building a fintech in the current market requires more than just a slick interface and a set of APIs. David%20Jarvis, the visionary co-founder and CEO of Griffin, argues that the industry's previous reliance on "middleware" solutions was a fundamental strategic error. After witnessing the collapse of early banking-as-a-service (BaaS) players like Standard%20Treasury, Jarvis realized that the real value—and the only way to ensure operational resilience—lies in being the regulated entity itself. If you aren't the bank, you're merely a layer of friction that can be squeezed out of the value chain by both the underlying institution and the end customer. This realization led him to the UK, a jurisdiction he identifies as a global leader in fostering financial innovation. While the US remains a daunting landscape for new bank charters, the UK%20Regulators have established a clear, albeit rigorous, pathway for tech-focused firms to achieve full authorization. For Jarvis, the journey to becoming a bank wasn't just a regulatory hurdle; it was a necessary step to build a "full-stack" platform that could actually solve the existential pain points of modern fintechs. Cultural wreckage and the Airbnb anti-pattern Jarvis's approach to leadership is heavily influenced by his time at Airbnb during its pre-IPO hyperscale phase. While he acknowledges the company's technical brilliance, he identifies it as a case study in how consensus-driven cultures can fracture under the weight of growth. When a company scales from 300 to 1,000 engineers, the pursuit of total agreement becomes a recipe for paralysis. At Airbnb, the abdication of centralized technical authority meant that decisions were often made based on social clout rather than objective merit. At Griffin, Jarvis has intentionally implemented a model of "enlightened autocracy." He believes that for high-performing teams to thrive, they need three things: purpose, context, and autonomy. However, autonomy cannot exist in a vacuum. It requires leadership to set a rigid direction and provide maximum transparency so that individual contributors have the information necessary to make fast, aligned decisions. This isn't about micromanagement; it's about eliminating the ambiguity that kills momentum in early-stage startups. Hard-coding radical transparency into the organization Transparency is often used as a corporate buzzword, but at Griffin, it is a documented operational requirement. Jarvis and his co-founder, Allen%20Rohner, began documenting their values and decision-making processes before they even made their first hire. This includes everything from how meetings are conducted to the specific expectations for line managers. By removing the "human variability" of management styles, the company ensures a consistent experience for every employee, regardless of their department. This commitment to honesty extends to the board level and the cap table. Jarvis warns against the common VC trap of backing "capital-light" models that achieve growth by ignoring compliance. In fintech, compliance is the product. He argues that the "hammer eventually comes down" on companies that treat regulatory requirements as an afterthought. Griffin has raised over $65 million from heavyweights like Notion%20Capital and EQT%20Ventures by leaning into the complexity of being a regulated bank rather than running from it. Embedded finance beyond the hype cycle While the market often views embedded finance through a futuristic lens, Jarvis remains a pragmatist. He draws on the wisdom of Benchmark partner Bill%20Gurley (via Matt%20Cohler), suggesting that the job of a founder is to see the present with "exceptional clarity." Griffin isn't building for a hypothetical world; it is solving immediate, structural issues in the UK financial system. One such area is the managed lettings market, where rental payments must legally flow through a bank. By providing a modern API for this legacy requirement, Griffin displaces the "High Street Banks" that have failed to innovate. Another growth engine is the non-bank lender sector. These firms often struggle with reconciliation when collecting loan repayments into a single account. Griffin provides dedicated repayment accounts and, eventually, will offer the underlying lines of credit. This transition from a payment utility to a balance-sheet partner is where the company plans to capture massive revenue upside. The Revolut warning and the regulatory tightrope As Revolut finally nears its own UK banking license, Jarvis offers a sobering perspective on the process. He notes that the difficulty of Revolut's journey was exacerbated by its sheer scale. Moving millions of retail customers onto a new license is a systemic risk that UK%20Regulators take extremely seriously. Jarvis points out that the public friction between Revolut leadership and regulators was a strategic misstep. In a highly regulated environment, a positive, open relationship with the Financial%20Conduct%20Authority isn't just nice to have—it's a business necessity. He expects Revolut to remain in "authorization with restrictions" (AWR) for at least a year as they tick off the dozens of specific requirements needed to lift those limitations. For Griffin, the goal was to start small, build the relationship from zero, and scale with the regulator's trust firmly in place. Founding as an act of psychological therapy Perhaps the most personal revelation Jarvis shares is that Griffin is, in many ways, an "act of therapy." After years of feeling miserable in environments where he couldn't control the outcome or the culture, he built a company where he could be his authentic self. This includes a commitment to total honesty—a trait he admits makes him almost incapable of lying. This radical self-awareness, honed through years of therapy and theater work, has become his primary tool for managing the high-stress environment of a startup. He emphasizes that as a CEO, you are always being observed. Your physicality, your tone, and your emotional regulation have a massive impact on the organization. By mastering his own reactions and ensuring his team is composed of people he genuinely respects, Jarvis has created a culture that isn't just about winning, but about building something that lasts without losing his mind in the process.
Sep 18, 2024The high-conviction engine behind European tech Cherry Ventures operates with a precision that separates it from the spray-and-pray mentality often found in early-stage venture capital. While many firms brag about the sheer volume of their portfolio, Dinika Mahtani, recently promoted to Partner, explains that her firm takes a radically different path. Writing only 12 to 15 checks a year across Europe, the firm maintains an exceptionally high bar for entry. This isn't just about being selective; it is about the capacity to provide high-octane support. This concentrated approach has yielded a staggering 75 percent graduation rate from Seed to Series A. In the volatile world of startups, where most companies fail to reach their next milestone, this figure is a loud signal of a refined process. Mahtani describes the firm as a "Seed to Series A machine." They don't just provide capital; they provide a roadmap. When a founder signs with Cherry, they are opting into a partnership that expects—and drives—hyperscale growth. The firm’s roots in Berlin have expanded into a multi-city operation, with Mahtani leading the London office, signaling a shift from a German-centric identity to a truly pan-European powerhouse. From the trading floor to the Uber trenches Mahtani’s journey to the partner table at Cherry Ventures was anything but a straight line, and that is precisely what makes her a formidable investor. She began her career on the HSBC trading floor in New York during the 2008 financial crisis. This exposure to market collapse and the subsequent rebuilding of capital markets provided a front-row seat to how businesses fail and how they are revived. Moving to London, she transitioned into working with high-growth tech, eventually advising Uber as a banker after their Series C. Her jump to the operational side at Uber was a defining moment. At the time, the ride-sharing giant was a fundraising juggernaut, hiring the best bankers to fuel its global expansion. Mahtani joined the EMEA headquarters in Amsterdam as one of the first hires, spending four and a half years in a 24/7 environment. This period wasn't just about growth; it was a masterclass in meritocracy and execution. At Uber, status was derived from results, not tenure. This "get stuff done" mentality is now the lens through which she evaluates founders. She knows what it looks like to build in the trenches, and she uses that experience to bridge the gap between being a financial picker and an operational coach. The intellectual beauty of the marketplace model Despite the recent pivot toward B2B software and AI, Mahtani remains deeply enamored with marketplaces. For an investor with a background in mathematics and economics, marketplaces offer an intellectual challenge that few other business models can match. It is a constant, shifting puzzle of supply and demand. However, she warns that this beauty comes with inherent difficulty. Marketplaces are notorious for their high maintenance costs and the need for constant liquidity on both sides of the transaction. We are currently seeing a transition in the marketplace landscape. While the last decade was dominated by consumer giants like Amazon and Alibaba, the next wave is likely to be B2B-focused. Mahtani points to the emergence of structured data through generative AI as a catalyst. The ability to turn unstructured text and voice into actionable data allows for the digitization of industries like logistics and agriculture—sectors that were previously too fragmented to support a digital marketplace. She cites Vinted as a prime example of a marketplace that continues to scale by seamlessly syncing messaging, transactions, and discovery, proving that even "non-beautiful" products can win through sheer utility and network effects. Why early-stage investors must stop talking themselves out of deals There is a fundamental tension between the mindset of an angel investor and a venture capitalist. Angels often bet on the person; VCs bet on the model. Mahtani argues that while due diligence is necessary to understand the core fundamentals of a business, VCs often risk talking themselves out of legendary deals by over-analyzing early-stage data. At the Seed stage, data is inherently incomplete. If you only look at what a product is today, you miss what it could become. Take Uber or Revolut as examples. If an investor looked at Uber in its infancy and only saw a taxi app, they would have missed the multi-vertical behemoth it became. The same applies to Revolut and its evolution from a simple FX tool to a financial super-app. Mahtani believes the most successful funds are those that maintain a high ownership stake at the Seed level and double down as the founder expands the vision. The goal is to identify the "rational optimist"—the founder who can map out ten steps ahead while others are still looking at step one. Navigating the 2024 capital reset As the venture market resets, 2024 is shaping up to be a year of reckoning for companies that raised at the peak of the 2021 bubble. Many startups are facing a reality where their paper valuations are no longer supported by market sentiment. Mahtani anticipates a wave of companies returning for capital, only to find that the terms have shifted dramatically. This isn't necessarily a "blood bath," but rather a necessary resetting of the house. The optimism in the current market is driven by efficiency. Generative AI is allowing companies to operate with significantly lower cash burn, extending runways and increasing value for customers. For founders stuck with inflated valuations from previous rounds, Mahtani’s advice is simple: maintain an active, honest dialogue with your backers. The worst thing a founder can do in a downturn is go silent. Whether the solution is a pivot, a down-round, or returning the remaining capital, transparency is the only way to preserve the reputation needed for the next venture. The skill of the decisive 'No' In a world of infinite opportunities and pitch decks, the most undervalued skill is the ability to say no. Mahtani emphasizes that for both investors and founders, protecting your time and energy is paramount. This is particularly challenging for women in the industry, who are often socialized to be polite and accommodating. Learning to refuse the "default yes" allows for the focus required to build something of substance. Her philosophy extends to the personal side of building. She urges everyone in the ecosystem to "do what you love or die trying." The energy someone brings into a room when they are genuinely passionate about the problem they are solving is unmistakable. It changes the dynamic of every relationship and every board meeting. In a high-stakes, high-stress industry like venture capital, that authentic drive is often the only thing that sustains a team through the inevitable cycles of market disruption and growth.
Jul 3, 2024The shift from niche crowdfunding to institutional-grade infrastructure Equity crowdfunding has shed its reputation as a fringe experiment for hobbyists and emerged as a pillar of the modern capital stack. For Kirsty Grant, Managing Director of Seedrs, the evolution of the platform mirrors the broader professionalization of the startup ecosystem. What began over a decade ago as a way for founders to bypass traditional gatekeepers has matured into a sophisticated private equity marketplace. This transformation is driven by the realization that aggregating small-ticket investments into a single, legally structured vehicle provides the same firepower as a top-tier venture fund. Now part of the Republic group, Seedrs is transitioning into a global powerhouse. The combination creates a network of 2.5 million members with the capability to facilitate fundraising across the UK, Europe, and the US under a unified regulatory framework. This isn't just about more users; it’s about creating a borderless liquidity pool that allows a founder in London to tap into capital from a retail investor in New York or Berlin with the same ease as a traditional m&a deal. Why legal rigor is the secret weapon of disruption Transitioning from a corporate law career at Freshfields to the helm of a fintech disruptor might seem counterintuitive, but Kirsty Grant argues that legal structuring is the foundation of innovation. In the early days of crowdfunding, the skepticism from the venture community centered on "messy" cap tables. Seedrs solved this by utilizing a nominee structure, essentially acting as the legal representative for thousands of small investors. This ensures the founder only has one line item on their cap table, preserving the company’s ability to raise subsequent rounds from institutional VCs without administrative friction. For Kirsty Grant, the goal is to use technology to make complex transactions happen at scale. The legal grounding allows the platform to move beyond simple equity raises into secondary markets, where investors can trade shares in privately held companies like Revolut. By applying institutional-grade legal frameworks to retail products, the platform provides a level of protection and transparency that was previously the exclusive domain of high-net-worth individuals and family offices. Strategic diversification through fund-based products While solo stock picking captures headlines, the real growth in private markets lies in diversification. Seedrs has pioneered products that allow retail investors to act more like limited partners in a VC fund. By partnering with legendary firms like Seedcamp and Passion Capital, the platform has lowered the barrier to entry for top-tier venture access. This model allows an investor to deploy a small amount of capital across an entire portfolio managed by experts, rather than betting on a single horse. Data from the platform’s portfolio reports suggests this approach is paying off. Investors who build portfolios of 20 or more businesses tend to see more dramatic returns, with internal rates of return (IRR) hitting the 14-15% mark—climbing to 20% when tax reliefs like EIS are factored in. This move toward "basket" products and auto-invest features is critical for capturing the mass market. It moves the conversation away from high-stakes gambling and toward disciplined, long-term asset allocation. The founder's trap of innovation for innovation's sake As an observer of thousands of pitches, Kirsty Grant warns of a growing trend: founders shoehorning technology like blockchain or generative AI into business models where it adds zero value. Innovation must solve a friction point, not just satisfy a trend. We often see companies experimenting for experimentation's sake, wasting precious resources on breaking things that aren't actually broken. This leads to a spiral where no real value is produced for the end customer. This principle extends to the way founders manage their legal and operational risks. Being a visionary doesn't mean being reckless. Kirsty Grant advises founders to have frank, transparent conversations with their legal counsel from day one. You must identify what is deal-critical and what is noise. If a lawyer gives you a list of risks without context or a quantification of that risk, they aren't doing their job. Leadership is about weighing those risks against the cost of delay and making a decisive move forward. Conclusion: The future of democratized private equity The gap between public and private market participation remains a massive opportunity. In the US, nearly 60% of the population invests in public stocks, compared to roughly 17% in the UK. As platforms like Seedrs and Republic bridge this gap, the next five years will be defined by the "retailization" of the most lucrative asset class on the planet. By providing the infrastructure for secondary trading, fund access, and global fundraising, the barrier between Main Street and Sand Hill Road is finally dissolving. The winners will be the founders who leverage this community and the investors who treat private equity not as a gamble, but as a core component of a diversified strategy.
Jul 3, 2024