Salesforce Billing

The Death of the Seat-Based Revenue Model For two decades, the software-as-a-service (SaaS) industry has lived and died by the per-seat license. It was a simple, predictable metric: more employees meant more revenue. But as Manny Medina, the founder of Outreach and now Paid.ai, warns, this model is hitting an existential wall. The rise of autonomous AI agents—software capable of completing complex tasks without human intervention—means the very link between headcount and productivity is dissolving. When a single AI Agent can perform the work of ten sales development representatives, a company's headcount shrinks while its output expands. Under a traditional pricing model, the software provider is effectively penalized for their own efficiency. They provide more value but capture less revenue because there are fewer "seats" to bill. Medina realized this shift while leading Outreach, noting that when a CEO asks how many fewer people they need to hit their numbers next year, the software provider is essentially building their own contraction event. To survive, the industry must pivot from taxing human presence to monetizing autonomous outcomes. Lessons from the $4 Billion Category Creator Building Outreach from a struggling pivot to a $4 billion powerhouse wasn't a matter of luck; it was a masterclass in aggressive category creation. Medina breaks down the journey into distinct revenue milestones, each requiring a total evolution of the founder's role. The leap from $0 to $2 million in ARR was a street fight, involving door-to-door sales and hiring a VP of Sales on a commission-only basis. The jump to $10 million was where the real strategic work began: defining a new category. Category creation is often misunderstood as a marketing exercise, but it is actually a battle for the customer's mental model. Medina chose to be different rather than just better. Instead of competing with established players like InsideSales.com on their own terms, he framed Outreach as an entirely new entity: a sales engagement platform. This distinction allowed the company to own 100% of its niche. However, he warns that this path is "hard miles" and not for every founder. If you can replace an existing, clunky tool—like Linear did for project management—it is often a faster route to scale than educating a market on a problem they don't yet know they have. Why Durable Growth Beats Fast Growth In the current venture capital climate, there is an obsession with "fast growth" at all costs. Medina argues this is a dangerous distraction. Fast growth is often a byproduct of a temporary market tailwind or an unsustainable customer acquisition strategy. True wealth and enterprise value are built on durable growth. This requires a maniacal focus on the quality of revenue rather than just the quantity. During Outreach's hyper-growth phase, Medina actually banned certain types of "easy" money. He targeted "create and close" revenue—deals that opened and shut within the same quarter—because they were often inefficient and prone to churn. He insisted on adding friction to the sales process to ensure the product solved an existential problem for the buyer. If a customer screams "take my money," a founder's first job isn't to grab the check, but to understand exactly why they are buying. Without that understanding, you have no control over your retention, and the moment the market shifts, your business collapses. Durable growth means becoming a system of record or an essential part of an operation that the business cannot function without. The Financial Stack for the Agentic Era With Paid.ai, Medina is building the infrastructure he wished he had at Outreach. The problem with current billing systems like Stripe or Salesforce Billing is that they are built for SKUs and human users. They struggle to handle the high variability of AI agent operations, where costs are tied to token consumption and value is tied to specific outcomes like booked meetings or closed tickets. Paid.ai aims to consolidate what is currently a fragmented mess of 20 different tools—CPQ, quote-to-cash, billing, margin management, and API tracking—into a single record. For agent builders, the pain point is usually a "pricing pretzel." They start with a basic subscription, but then a customer wants to pay by outcome, and another by task complexity. Paid.ai allows these builders to instrument their agents once and then monetize them in any way the customer demands. This flexibility is the difference between a profitable AI business and one that sells a dollar of compute for fifty cents of revenue. The Strategic Advantage of Small Teams Returning to the early stage after running a massive organization has forced Medina to unlearn his "scale-up" habits. One of his most provocative strategies is the deliberate use of physical constraints, such as keeping an office that only fits 17 people. This isn't about saving on rent; it’s about forcing prioritization. In a large company, you can place three or four bets simultaneously. In a small, constrained team, you have to pick one winner. This lean approach extends to product development and market entry. Medina recently discovered that the quickest sales cycle for Paid.ai isn't through technical teams, but through commercial leaders who are struggling to monetize their new AI products. By narrowing the focus to this specific persona, he can drive predictable sales cycles rather than chasing every possible lead. Founders often fear that saying "no" to opportunities will stunt growth, but in the early days, focus is the only thing that generates the efficiency needed to survive until the next funding round. Fundraising as a Staging of Risk Medina's advice to first-time founders on fundraising is blunt: stop trying to raise the bare minimum. While some advocate for extreme capital efficiency, he views venture capital as a tool to chip away at specific risks. Raising too little money is a death sentence because it doesn't give the founder enough runway to survive the inevitable "gestation period" of a new market. If your timing is slightly off—as it often is with category-defining tech—you need the balance sheet to wait for the tide to turn. When he pitched EQT Ventures and Sequoia Capital for Paid.ai, he didn't use a polished deck. He presented a "catalog of problems" he had validated by calling dozens of agentic companies. This approach shifts the conversation from speculative dreams to concrete solutions. For an investor, backing a seasoned founder who is obsessed with a problem is a different equation than backing a newcomer with a nice slide deck. The goal of the first round isn't just to stay alive; it's to eliminate technical and market-fit risks so that by the time you reach the next round, all that's left is distribution risk.