ServiceNow, Inc., founded on November 5, 2003, by Fred Luddy, is an American multinational software company headquartered in Santa Clara, California. It provides cloud-based solutions for automating digital workflows for enterprise operations. ServiceNow's Now Platform integrates artificial intelligence (AI) and machine learning (ML) to support IT service management, HR, customer service, security operations, and application development. The company initially focused on IT service management tools but has since expanded into a comprehensive enterprise solution provider.
Bill McDermott has served as the CEO since 2019. In 2025, Gina Mastantuono was named President while continuing her role as CFO. ServiceNow serves over 85% of the Fortune 500 and operates globally with over 27,000 employees. Recent news includes a partnership with OpenAI to deepen and accelerate enterprise AI outcomes and the launch of 'AI Control Tower' to manage AI workloads. On December 23, 2025, ServiceNow acquired Armis, Inc. for $7.8 billion.
ServiceNow's market capitalization was approximately $112.35 billion as of February 2026. The company's Now Assist generative AI suite has reached approximately $600 million in annual contract value, targeting over $1 billion by the end of 2026. ServiceNow is listed on the New York Stock Exchange (NYSE: NOW) and is a constituent of the S&P 100 and S&P 500 indices. ServiceNow ranks highly in the technology workflow markets and is recognized as a leader in Gartner Magic Quadrant reports for IT service management and AI agents.